For client staff
Use FlexFleet in Claude or ChatGPT
Ask about your program in plain words and get answers from your live FlexFleet data. Make a few everyday changes without opening the admin. For client staff.
Connect in Claude
- In Claude, open Settings, then Connectors.
- Choose Add custom connector and enter the address https://mcp.flexfleet.io/mcp
- Press Connect. A FlexFleet sign-in page opens.
Connect in ChatGPT
- In ChatGPT, open Settings, then Apps and Connectors.
- Add FlexFleet with the address https://mcp.flexfleet.io/mcp
- Press Connect. A FlexFleet sign-in page opens.
Sign in
- Choose "I work for a client". Enter your client name, email and password, the same ones you use for the admin.
- Pick the program you want this AI app to work with, then press Allow.
- One connection works with one program. To use another program, connect again and pick it.
What you can ask
- It answers questions from your program: today's overview, ride totals for any dates, the rides list and one ride in full, requests that could not be served, wait times and on-time pickups, driver activity, who is online, the live board, scheduled rides, service area and hours, fares, and the audit log.
- It can prepare five changes: turning service on or off with the message riders see, creating a call-in ride, cancelling one ride with a reason, and posting or editing an announcement.
- Nothing changes until you approve it. You see a preview first, and a prepared change expires after ten minutes.
- You see what your role sees in the admin, no more.
Examples
- "How are we doing today?"
- "How many rides did we complete last week, and how does that compare with the week before?"
- "What was our typical wait on Saturday?"
- "Who is online right now?"
- "Turn service off. Tell riders we are closed for the storm and back tomorrow."
- "Book a ride for a caller at 561 555 0142 from the library to City Hall, two people."
What it will not do
- Deleting anything, adding or removing members, changing roles, billing, driver payouts, and editing the service area map, zones or routes are done in the admin at https://admin.flexfleet.io.
- It works on one named ride or record at a time. It does not make changes in bulk.
- It never hands out lists of rider phone numbers or emails.
- Refunds are not available through the assistant.
Stay in control
- Your connected AI apps are listed on the Members page of your organization in the admin at https://admin.flexfleet.io. Press Disconnect to cut one off at once.
- Organization admins also see the apps their members have connected and can disconnect them.
- A manager can switch the assistant off for the whole program under Features, with the "AI assistant for staff" switch. That stops every connected app until it is switched back on.
- Every change made through the assistant is in the audit log with the person who approved it, marked "via AI assistant" and the name of the app.